FREQUENTLY ASKED QUESTIONS
How long will it take after I order?
All orders are made-to-order in-house and ship within 1–7 business days. Larger orders (3+ items) may take a little extra time so every piece meets our quality standard.
We ship from the U.S. (Chicago) and most domestic orders arrive within 3–5 business days after dispatch, depending on the shipping option you select at checkout.
You can view our full shipping policy here.
How can I get information about my order?
You can reach us anytime through email or Instagram DMs and will receive a response within 24 hours.
Every order is tracked through our in-house barcode workflow, so we can update you and show you the exact stage of production your piece is in.
We also share live production videos on our Instagram story every 2–3 days so you can see the process in real time.
You can view our contact information here.
Are items limited edition / will you restock?
All items are limited edition and will never restock. Once a piece sells out, it’s gone forever.
Where are your products manufactured?
All of our products are made by hand in-house at our own facility. We don’t believe in overproduction or fast-fashion shortcuts.
Every piece is made-to-order with care, ensuring quality, individuality, and zero waste.
Our team works under fair conditions with full respect for their time and well-being.
Every order directly supports U.S. jobs and sets a higher standard for ethical production in fashion.
We make everything ourselves because we demand control over every detail of quality.
Learn more on our [About Us] page.
What is your return/exchange policy?
Because every item is made-to-order, we do not offer standard returns or exchanges.
We encourage customers to review item descriptions and size charts before purchasing, and if you’re unsure, our team is happy to help! just reach out by email or Instagram DMs for sizing guidance.
If your order arrives with damage, a defect, or a production mistake, contact us within 7 days and we’ll make it right. We take extreme pride in our work and ensure every piece is made with care and attention to detail.
How can we contact you?
You can reach us anytime through email or Instagram DMs. Our team responds within 24 hours. You can view our contact information here.